A Safer Shopping Space

Important Update

We are delighted to have both our Glasgow and Edinburgh stores. Our priority is to protect both our colleagues and our customers’ safety in every store and we have received very positive comments from both colleagues and customers on the new safety measures in place in each store.

We’ve introduced new measures so you can enjoy a safe and comfortable shopping experience. Due to the need to limit the number of customers in store at once, please expect longer waiting times and consider the weather for your trip, as you may need to queue outside.

The re-opening of our stores follows consultation with industry bodies, our colleagues and our customers. Our new enhanced health and safety measures will ensure that our stores are fully compliant with social distancing rules, with employees provided with full PPE. We are confident that these safety measures are fully compliant with the guidance provided by the UK Government, Scottish Government, Department of Health and Public Health Scotland.

As we all start getting used to a new normal, we are delighted to be gradually welcoming our customers back into stores and our colleagues returning from furlough. We are extremely grateful to all of our colleagues for their dedicated efforts in caring for our customers and the business, and to our customers for their continued loyalty.

Some of the changes we've made

Introduced floor markers so you can keep your distance.

We ask you to stay at least 2m apart

Provided hand sanitiser and cleaning products so you can clean your basket.

Face Masks must be worn at all times in store

Reduced the number of customers allowed in store and implemented a one way system.

3

Temporarily closed our toilets, vending machines and seating area.

Other safety measures include:

• In store safety marshalls.

• Signage and radio announcements to support safer shopping.

• Introduction of new screens to our till areas.

• Cleaning throughout the day, including regularly disinfecting high touch points such as door handles, lift buttons and hand-rails.

Please follow the guidance and ask member of staff in store if you have any questions.

We look forward to seeing you in store soon.

We're still delivering

We’re still offering home delivery, so we’ll come to you. Please bear with us, as deliveries are taking a little longer than expected at the moment.

If we need to make any changes to our delivery times, we’ll keep you posted with updates on our website and social media channels.

Our Click and Collect service is currently unavailable, we hope to get this service back up and running soon.