Glasgow Angling Centre are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Glasgow Angling Centre
Unit 1, The Point Retail Park, 29 Saracen Street, Port Dundas, Glasgow, G22 5HT
Phone: 0141 212 8880
Fax: 0141 331 6340
All material is © copyright of Glasgow Angling Centre
*Please Note* The following applies only to goods purchased in-store.
Please keep your receipt for anything you buy. It will ensure we can help you, if you need to bring anything back.
If you return a product unused, in the original packaging with the original receipt within 30 days of purchase we will exchange the product or offer store credit to the value of the original purchase price.
YOUR CONSUMER RIGHTS ARE NOT AFFECTED
If the product you purchase is faulty, or not as described, we may offer an exchange, refund or repair as appropriate, in accordance with your consumer rights.
*Please Note* The following applies only to goods purchased online or by mail order.
Click Here to download a printable returns form.
At The Glasgow Angling Centre we want you to be satisfied every time you shop with us so we make our returns policy simple. Goods for return or exchange must be sent back to us within 14 days of receipt. DVDs and CD ROMs may only be returned for replacements of original order. Simply send returns back to us at the address below via a secure Post Office service. (Royal Mail Tracked recommended). Upon receipt of the goods we will, send replacement goods or issue a full refund for the price of the goods returned. Our only stipulation is that they are in a saleable condition, in other words;* The tags have not been removed
* No delivery charge on exchanges if you send the item back to us through the post(UK Only). However we offer an uplift and delivery service for items you wish to exchange for instance if the item is not what you expected or the garment does not fit(UK Only). There is a £12.50 charge for this postage option whereby the replacement goods arrive on the same day as the returned items are uplifted
* Glasgow Angling Centre will only reimburse return p&p costs for up to 28 days after purchase
* Please ensure that you wrap the package securely
* Refund does not include your cost of the original postage and packaging or return post if the goods are not damaged or faulty.
* Please ensure that line is removed from all reels as they will not be replaced/returned
* Please note that for your own security we advise that you send goods back using a service that can be tracked.
* We cannot be held responsible for packages lost or damaged in the post when being returned to us
* Royal Mail Tracked insures the goods up to £100
* Glasgow Angling Centre will not be held liable for Consequential Loss or damages
* This cover can be increased to £2,500 by paying a small premium
* Royal Mail Signed For 1st Class only insures the goods up to £50
* Except where the goods you return are faulty or damaged, the cost of returning the goods to us is your responsibility
* This does not affect your statutory rights as a consumer
* Advice given by staff members regarding Sizes and fitting of items is their personal opinion. We will measure and advice to the best of our knowledge but the final decision is yours.
* Please do not return goods wet as these will be returned
If an item bought under a Special Offer, Promotional Incentive or as part of an Outfit is subsequently returned the Special Offer may no longer apply and the refund will be adjusted accordingly.
We will give you the best deal we can in the circumstances, but we will have to take into account the impact of a return on the original offer.
If the item is exchanged for another that would have been available under the terms of the Special Offer no adjustment will need to be made. If the exchange is for an item of similar value outside the terms of the original offer then any adjustment is at our discretion.
All queries should be emailed to email@example.com and we generally deal with all queries within 48 hours. If we need to investigate your query further we will advise you.
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and click the "Add to Cart" button. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
We accept payments from all major credit cards and PayPal. If you are shopping from outside the UK, place your order normally and your credit card company will convert the transaction to your own currency automatically.
We would like to make it clear that when a customer makes a purchase online that they are aware that they are agreeing to a legally binding contract.
When confirmation of an order is received, this is to indicate that we have received your order. It does not confer that a contract exists between us. A contract of sale exists when payment has been processed. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Any technical problems please do not hesitate to contact us on through any of the methods in the 'Reaching Us' section below.
The correct charge will be applied before dispatch for all UK Orders this is based on the delivery postcode, International orders postage may vary from quoted price, if this causes concern please e-mail (firstname.lastname@example.org) for accurate postage cost. This will be a temporary measure until our shipping prices are reviewed. We apologise for any inconvenience that this may have caused.
Qualifying orders of £50 and over when delivered to UK mainland* will have the option of free shipping. Qualifying orders of £150 and over when delivered to addresses in Northern Ireland and the Republic of Ireland will have the option of free shipping.
Please note, some items are excluded from eligibility such as Gift Cards/Vouchers/Live Baits. Next Day services will be charged at the standard rate.
Unfortunately we cannot ship to Parcel Motels. Sorry for any inconvenience caused.
We are in discussions and are now able to supply an Express Delivery Service. If this is of interest to any of our overseas customers then please e-mail email@example.com.
**Please note during our current free shipping offer, should you return an item for exchange, the exchange shipping charge will be applied. In this case normal shipping rates will apply. Please do not hesitate to contact our returns department firstname.lastname@example.org if you require further information**
For standard delivery, please allow up to 5 working days from date of order, although this may vary throughout the year depending on demand.
Next Day orders must be in before 12 Noon to arrive the Next Working Day, Next Day orders placed on Friday before 12 Noon will arrive on Monday. Any orders placed after 12 Noon on Friday and over the weekend will be despatched on Monday to arrive next working day.
Next Day delivery to Highlands & Islands, Jersey and Guernsey will take 2-3 days.
Next Day Delivery is available to Northern Ireland for postcode areas BT1- BT46, all other areas in Northern Ireland placed as a Next Day Delivery can take 2 - 3 days for delivery.
Please note that we cannot deliver to a PO box address. We apologise for any inconvenience this may cause
Note: All orders must be signed for and cannot be left in a predesignated area without a signature.
Any item marked as "Temporarily out of stock" or "Ordered on request" will be placed on back order and may delay your order. We may have to contact you depending on availability at our suppliers.
Payment for back ordered items will not be taken until the items are ready to be sent to you, with the exception of PayPal payments where we have to take payment up front. This is due to the short time limit on PayPal order processing.
Any out of stock items will be kept on back order if the total value exceeds £10. Items totalling less than this will have to be re-ordered. We will keep items on back order for you unless you specify otherwise.
Unfortunately back orders cannot be held for overseas orders.
For orders made from the UK or the European Union, 20% VAT is added. Please note that product prices are displayed inclusive of VAT. All other orders are VAT free and will automatically be charged the correct price for your country.
The site uses 100% secure encryption techniques for transferring your credit card details during a transaction! Your credit card will not be charged until your order is ready to be shipped.
Please note: If you are paying by PayPal, since this is an immediate payment system, you will be charged when your order is accepted.
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee for goods returned in the original condition and packaging, please also include proof of purchase. This only applies to orders placed over internet and through Mail Order Catalogue.
You can reach us by Telephone on 0141 212 8880 Fax on 0141 331 6340 E-Mail to email@example.com Mail to: Glasgow Angling Centre, Unit 1, The Point Retail Park, 29 Saracen Street, Port Dundas, Glasgow, G22 5HT
Scottish Law governs these Terms and Conditions and your use of the GAC Reward Card or Website. By accessing the GAC Reward Card or Website you agree to submit to the exclusive jurisdiction of the Scottish Courts in relation to any claim or dispute arising out of or connected with your use of the GAC Reward Card or Website.
Glasgow Angling Centre will not sell restricted goods such as knives or ammunition to anyone under the age of 18 years. We ask you to confirm this when you order. We reserve the right to ask for a form of ID from the customer at the time of delivery to confirm they are aged 18 years or over.
No contract shall exist between us and anyone under 18 who attempts to order or to receive delivery of knives, ammunition or any other restricted item, or where we expect the order is being undertaken on behalf of a person under 18 years. Where any doubt exists about the age restriction being met then any invitation to buy will be cancelled and no delivery or sale will exist.
Certain items are excluded from PayPal and Pay4Later and any order including them cannot use them as a payment option.
Glasgow Angling Centre do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment (shipping by Royal Mail or other Courier.) In this case, the third party will not disclose any of the details to any other party.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes